Returns Information

We hope you love your new Shoe Cabin purchase. However, if you are unhappy for any reason, here’s what to do.

Changed your mind?

If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 30 days to return them to us.

Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange.

All we ask is that you send them back in unused condition. Returned products must be undamaged and intact – including any labels and protective materials – and be accompanied with all original packaging.

Postal Returns

We can only accept Returned unworn goods if they are in their original undamaged box with no tape attached to the original box, and please use a secure outer wrapper to send back. Failure to do this may result in a charge to rectify any damaged boxes. This does not affect your statutory rights on faulty goods.

Please send them back clearly addressed to:

Returns
Shoe Cabin
Suite 12 Corby Enterprise Centre
London Road
Corby
NN17 5EU

We strongly recommend using a tracked service to return items to us if you are in the U.K. We ask that our customers cover the cost of returning any unwanted products to us.

Please ensure that your name and address are clearly visible on the return so that we know who has returned the items and please specify whether you require a refund or an exchange.

Returns via Royal Mail

We recommend using Royal Mail tracked returns. You can find the link below:

https://www.royalmail.com/track-my-return/pick-a-retailer/

Questions

If you need more information, or have any queries or comments, please don’t hesitate to contact us here.

Please note

We reserve the right to refuse you a refund/exchange if you do not fully comply with the requirements in this returns policy.

You are responsible for the cost of returning all products to us and the products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.

Where multiple products have been purchased as part of an offer (for example, 3 for the price of 2) all products within that offer will need to be returned to us.

We will not accept the return of the following products which are excluded from this returns policy:

  • shoe care products;
  • products that, for reasons of hygiene, we are unable to accept the return of (which shall be determined in our absolute and sole discretion);
  • products that have been worn or damaged; or
  • products that are made to your specification/order, personalised, a special commission and/or altered in any way.

If you have requested a refund, it will be applied to the original card used to place your order and will be processed as soon as possible.

If you require an exchange please give us full details of the product(s) which you would like in exchange for those which you are returning. Please include the product namesizecolour and barcode (if possible).

If you believe your purchased item is faulty, please contact us before returning your order to us at [email protected]

Please note, this returns policy does not affect your statutory rights or any other rights contained in our terms and conditions of supply.